Policies

shipping & returns.

Transparent timelines and protected delivery, crafted with the same care as every weave.

Last updated: March 2026

The Crafting Timeline

Every Lillies & Lilies piece is prepared by hand. Please allow 5-7 business days for final quality inspection, steam-finishing, and archival-grade packaging before dispatch.

Domestic Delivery (India)

We offer complimentary carbon-neutral shipping across India. Once dispatched, transit typically takes 3-5 business days. Tracking details are shared by email when your order leaves our Hyderabad atelier.

International Shipping

We ship to more than 50 countries via DHL Express. Shipping is calculated at checkout based on destination and parcel weight. Customs duties and local taxes are payable by the recipient.

Returns & Exchanges

Returns are accepted within 7 days of delivery. Items must be unused, undraped, and in original condition with the security Atelier Tag intact.

Custom-tailored blouses and made-to-order bridal lehengas are final sale.